eBook PDF Download Digital Library
Author: Shaun Belding
Publisher:
Published: 2005
Total Pages: 152
ISBN-13:
DOWNLOAD EBOOK →"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.
Author: Shaun Belding
Publisher: ECW Press
Published: 2004
Total Pages: 231
ISBN-13: 1550226304
DOWNLOAD EBOOK →Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Author: Shaun Belding
Publisher:
Published: 2005
Total Pages: 0
ISBN-13: 9780749444518
DOWNLOAD EBOOK →"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.
Author: Anonymous
Publisher:
Published: 2010-12
Total Pages: 150
ISBN-13: 9780982473931
DOWNLOAD EBOOK →A cult phenomenon among those who work in graphic, print and web design - and those lucky enough to have discovered the namesake blog - Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design.In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer's trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients.With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider's perspective on difficult - and all-too-often irrational and insane - interactions with clients.Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions. And non-designers? Well, they'll just feel grateful - while they laugh and discover the new and uncharted territory of miscommunication.
Author: James O'Shea
Publisher: PublicAffairs
Published: 2012-08-28
Total Pages: 416
ISBN-13: 1610392140
DOWNLOAD EBOOK →In 2000, after the Tribune Company acquired Times Mirror Corporation, it comprised the most powerful collection of newspapers in the world. How then did Tribune nosedive in to bankruptcy and public scandal? The Deal from Hell is the riveting narrative in which veteran editor James O'Shea takes us behind the scenes of the decisions that led to that ongoing disaster.
Author: Shaun Belding
Publisher:
Published: 2005
Total Pages: 0
ISBN-13: 9780749444525
DOWNLOAD EBOOK →'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.
Author: Freeman Hall
Publisher: Simon and Schuster
Published: 2010-09-18
Total Pages: 288
ISBN-13: 1440508763
DOWNLOAD EBOOK →From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.
Author: John Tschohl
Publisher: Best Sellers Publishing
Published: 2005
Total Pages: 132
ISBN-13: 9780963626882
DOWNLOAD EBOOK →The practice of service recovery in solving customer problems or complaints.
Author: Simon Hudson
Publisher: Goodfellow Publishers Ltd
Published: 2022-03-20
Total Pages: 325
ISBN-13: 1915097150
DOWNLOAD EBOOK →A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
Author: Gini Graham Scott
Publisher: Amacom Books
Published: 2007
Total Pages: 250
ISBN-13: 9780814430071
DOWNLOAD EBOOK →All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.
