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Author: Charles S. Togias
Publisher:
Published: 2009-09-25
Total Pages: 190
ISBN-13: 9781439253489
DOWNLOAD EBOOK →I equate my book to building a house. The employee is the architect, the leader is the builder and the blue prints are supplied by my Step2 Training System.
Author: Kevin Stirtz
Publisher: Stirtz Group LLC
Published: 2008
Total Pages: 83
ISBN-13: 1605859524
DOWNLOAD EBOOK →Author: Manzie R, Lawfer
Publisher: Red Wheel/Weiser
Published: 2003-11-17
Total Pages: 298
ISBN-13: 1632658410
DOWNLOAD EBOOK →Loyal customers are the most important asset of any company-more important than land, patents, equipment, or buildings. While finding new customers is often expensive, time-consuming, and ultimately unprofitable, retaining old customers is surprisingly easy and highly profitable. This book is not about slogans, banners, or promotions. It is about discovering and utilizing specific activities that will make your customers buy again and again...and tell the world why everyone else should buy from you too! Learning how to retain customers is important and profitable. Even a seemingly negligible increase in repeat business-just five percent-produces a whopping 60 percent increase in profits. The practical advice in Why Customers Come Back is based on the real buying habits of real customers. The five principles to follow are not brain surgery. Business people, entrepreneurs, corporate leaders, and front-line employees can understand, embrace, and implement them...right now.
Author: Harvey Thompson
Publisher: Pearson Education
Published: 2015
Total Pages: 224
ISBN-13: 013400969X
DOWNLOAD EBOOK →Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! This text is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. For decades, Thompson has been the go-to expert for CxOs seeking to optimize their customer growth and retention strategies. This edition sharpens the focus on two of the most crucial strategic challenges identified by 1,300+ current CEOs: strengthening customer relationships and promoting innovation. Drawing on the author's immense enterprise experience, this book helps you overcome fundamental corporate culture issues that impede both relationship-building and innovation. It also demonstrates how to construct customer-driven business models and management systems that improve retention by systematically involving customers in co-innovation around goals and visions they help define.
Author: Timothy L. Keiningham
Publisher: John Wiley & Sons
Published: 2005-10-10
Total Pages: 256
ISBN-13: 0471746835
DOWNLOAD EBOOK →In Loyalty Myths, the authors have assembled53 of the most common beliefs about customer loyalty – all ofthem wrong or misconceived! Each of the beliefs in this book isdebunked with real-world examples. While other books speak inplatitudes; this book is the only one to validate each propositionwith real data. Granted unprecedented access to customer records from a varietyof multi-national corporations. Through these records, IpsosLoyalty was able to precisely track the impact of thiscustomer-centric construct on actual purchasing behavior. Theauthors’ findings and conclusions will stun business leadersaround the world. The lessons learned from these provide a trueguide for the proper use of customer loyalty.
Author: Jeffrey H. Gitomer
Publisher: Bard Press (TX)
Published: 1998
Total Pages: 330
ISBN-13:
DOWNLOAD EBOOK →A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author: Kevin Miller
Publisher: Visionary Publishing
Published: 2018-04-10
Total Pages: 205
ISBN-13: 9780692130797
DOWNLOAD EBOOK →Winning truly LOYAL customers can make or break your business or non-profit, and loyalty is much different from mere satisfaction. This groundbreaking book is packed with practical tips and tools for winning loyalty in both your customers and among your own staff. Your loyal customers do four things: 1) They come back, 2) They buy more or use more of your services, 3) They refer their friends and 4) They offer suggestions and feedback. You will learn how to master the two things that customers want: 1) Solve my Problem, and 2) Leave me Feeling Great about the Experience. It is the second factor where you win the most loyalty because customers expect you to solve the problem and many competitors already are. How you leave them feeling is the winning ticket. You will learn practical ways to measure the loyalty of both your staff and your customers. A chapter on leadership as a "force multiplier" emphasizes the critical role leaders play in creating a culture that wins loyalty in staff an
Author: Shep Hyken
Publisher: Sound Wisdom
Published: 2021-09-21
Total Pages: 217
ISBN-13: 1640953027
DOWNLOAD EBOOK →How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Author: Jill Griffin
Publisher: John Wiley and Sons
Published: 2009-03-25
Total Pages: 277
ISBN-13: 0470444142
DOWNLOAD EBOOK →Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset your loyal customers have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" Kelly Cook, vice president, Customer Engagement/CRM, Waste Management
Author: Chip R Bell
Publisher: Adams Media
Published: 2007-11-01
Total Pages: 0
ISBN-13: 9781598694680
DOWNLOAD EBOOK →Amidst a wealth of products and services, customers are hearing one message more consistently than ever before: "Buy from us...or not...your business isn't that important." How are companies sending the message? By giving their customers boring, apathetic, impatient, and uninspired service. An organization's commercial success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows leaders at all levels how to awaken the "spirit to serve" in every employee. Included are: * The seven customer service personalities that build unbreakable customer loyalty--and how to manage them * Leadership practices that organizations must embrace to be service superstars * Practices for maintaining remarkable service over the longterm Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organizations must deal with today's "new" customer, and show companies how to infuse their organizations with passion that customers will connect to. AUTHOR: Chip R. Bell (Dallas, TX) is founder of the Dallas-based Chip Bell Group and one of the nation's leading experts on customer service. Leadership Excellence magazine named him one of the 50 most influential leadership authorities in the United States. His previous books, including Magnetic Service, Customers as Partners, and Managing Knock Your Socks Off Service, have all been on bestseller lists and widely translated around the world. John R. Patterson (Atlanta, GA) is founder and President of the Atlanta-based Progressive Insights, a Chip Bell Group alliance partner. His consulting practice specializes in helping organizations manage complex culture change built around customer and employee loyalty. His articles have appeared in Customer Relationship Management and Leadership Excellence.
