Cognitive Work Analysis: Coping with Complexity

Cognitive Work Analysis: Coping with Complexity PDF

Author: Daniel P. Jenkins

Publisher: CRC Press

Published: 2017-09-18

Total Pages: 298

ISBN-13: 1317164709

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'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction currently works (descriptive modelling). Instead, through a focus on constraints, it develops a model of how work can be conducted within a given work domain, without explicitly identifying specific sequences of actions (formative modelling). The framework leads the analyst to consider the environment the task takes place within, and the effect of the imposed constraints on the way work can be conducted. It provides guidance through the process of answering the questions of why the system exists, what activities can be conducted within the domain as well as how these activities can be achieved, and who can perform them. The first part of the book contains a comprehensive description of CWA, introducing it to the uninitiated. It then presents a number of applications in complex military domains to explore and develop the benefits of CWA. Unlike much of the previous literature, particular attention is placed on exploring the CWA framework in its entirety. This holistic approach focuses on the system environment, the activity that takes place within it, the strategies used to conduct this activity, the way in which the constituent parts of the system (both human and non-human) interact and the behaviour required. Each stage of this analysis identifies the constraints governing the system; it is contended that through this holistic understanding of constraints, recommendations can be made for the design of system interaction; increasing the ability of users to cope with unanticipated, unexpected situations. This book discusses the applicability of the approach in system analysis, development and evaluation. It provides process to what was previously a loosely defined framework.

Joint Cognitive Systems

Joint Cognitive Systems PDF

Author: Erik Hollnagel

Publisher: CRC Press

Published: 2005-02-28

Total Pages: 236

ISBN-13: 1420038192

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Nothing has been more prolific over the past century than human/machine interaction. Automobiles, telephones, computers, manufacturing machines, robots, office equipment, machines large and small; all affect the very essence of our daily lives. However, this interaction has not always been efficient or easy and has at times turned fairly hazardous.

Cognitive Work Analysis

Cognitive Work Analysis PDF

Author: Neville A. Stanton

Publisher: CRC Press

Published: 2017-07-14

Total Pages: 605

ISBN-13: 1317164733

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Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.

Human Information Interaction

Human Information Interaction PDF

Author: Raya Fidel

Publisher: MIT Press

Published: 2012-03-23

Total Pages: 365

ISBN-13: 0262300702

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A fresh research approach that bridges the study of human information interaction and the design of information systems. Human information interaction (HII) is an emerging area of study that investigates how people interact with information; its subfield human information behavior (HIB) is a flourishing, active discipline. Yet despite their obvious relevance to the design of information systems, these research areas have had almost no impact on systems design. One issue may be the contextual complexity of human interaction with information; another may be the difficulty in translating real-life and unstructured HII complexity into formal, linear structures necessary for systems design. In this book, Raya Fidel proposes a research approach that bridges the study of human information interaction and the design of information systems: cognitive work analysis (CWA). Developed by Jens Rasmussen and his colleagues, CWA embraces complexity and provides a conceptual framework and analytical tools that can harness it to create design requirements. CWA offers an ecological approach to design, analyzing the forces in the environment that shape human interaction with information. Fidel reviews research in HIB, focusing on its contribution to systems design, and then presents the CWA framework. She shows that CWA, with its ecological approach, can be used to overcome design challenges and lead to the development of effective systems. Researchers and designers who use CWA can increase the diversity of their analytical tools, providing them with an alternative approach when they plan research and design projects. The CWA framework enables a collaboration between design and HII that can create information systems tailored to fit human lives.

Handbook of Systems Thinking Methods

Handbook of Systems Thinking Methods PDF

Author: Paul M. Salmon

Publisher: CRC Press

Published: 2022-08-19

Total Pages: 331

ISBN-13: 1000602761

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The systems thinking philosophy has become popular in human factors and ergonomics and safety science. These methods are being used to understand and resolve complex societal problems in areas such as transport safety, workplace safety, medication error, disaster management, child abuse, financial crises, terrorism, climate change and public health and wellbeing. This handbook presents practical step-by-step guidance for practitioners and researchers wishing to use these methods to tackle complex problems. Each method includes an example case study which demonstrates how the method can be applied and how the results can be interpreted and translated into practical recommendations. The book presents practical guidance on state-of-the-art systems thinking methods and offers case study applications describing systems thinking methods in novel areas. It explains how to translate the outputs of systems thinking methods in practice and introduces systems thinking with an overview of Human Factors and Ergonomics applications. This book will serve as a great reference for students and engineers in the field of systems engineering, complex systems and the design and development of systems, including ergonomics/human factors and systems engineers, designers, architects, industrial engineers, project management engineers, reliability engineers, risk engineers, software engineers and computer engineers.

Complexity and Postmodernism

Complexity and Postmodernism PDF

Author: Paul Cilliers

Publisher: Routledge

Published: 2002-09-11

Total Pages: 170

ISBN-13: 1134743297

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In Complexity and Postmodernism, Paul Cilliers explores the idea of complexity in the light of contemporary perspectives from philosophy and science. Cilliers offers us a unique approach to understanding complexity and computational theory by integrating postmodern theory (like that of Derrida and Lyotard) into his discussion. Complexity and Postmodernism is an exciting and an original book that should be read by anyone interested in gaining a fresh understanding of complexity, postmodernism and connectionism.

Complexity

Complexity PDF

Author: Nicholas Rescher

Publisher: Transaction Publishers

Published: 1998

Total Pages: 246

ISBN-13: 9781412820080

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"This volume explores the nature of complexity and considers its bearing on our world and how we manage our affairs within it." "Rescher's overall lesson is that the management of our affairs within a socially, technologically, and cognitively complex environment is plagued with vast management problems and risks of mishap. Although Rescher offers a sobering outlook, he also believes that complexity entails mixed blessings: our imperfect knowledge provides a rationale for putting forth our best efforts. This volume will be of interest to those interested in philosophy, the philosophy of science, science policy studies, and future studies." --Book Jacket.

The Oxford Handbook of Cognitive Engineering

The Oxford Handbook of Cognitive Engineering PDF

Author: John D. Lee

Publisher: Oxford University Press

Published: 2013-03-07

Total Pages: 659

ISBN-13: 0199757186

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This handbook is the first to provide comprehensive coverage of original state-of-the-science research, analysis, and design of integrated, human-technology systems.

Information Fusion and Analytics for Big Data and IoT

Information Fusion and Analytics for Big Data and IoT PDF

Author: Eloi Bosse

Publisher: Artech House

Published: 2016-02-01

Total Pages: 267

ISBN-13: 1630810886

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The Internet of Things (IoT) and Big Data are hot topics in the world of intelligence operations and information gathering. This first-of-its-kind volume reveals the benefits of addressing these topics with the integration of Fusion of Information and Analytics Technologies (FIAT). The book explains how FIAT is materialized into decision support systems that are capable of supporting the prognosis, diagnosis, and prescriptive tasks within complex systems and organizations. This unique resource offers keen insight into how complex systems emerge from the interrelation of social and cognitive information, cyber and physical worlds, and the various models of decision-making and situational awareness. Practitioners also discover the central notions of analytics and information fusion. Moreover the book introduces propos such as integration through a FIAT computational model and applications at the systems level. This book concludes with a list of prospective research activities that can contribute towards the required FIAT integration for critical application domains such as: energy, health, transport and defense and security.

Cognitive Systems Engineering

Cognitive Systems Engineering PDF

Author: Philip J. Smith

Publisher: CRC Press

Published: 2017-10-25

Total Pages: 356

ISBN-13: 1317164776

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This volume provides an exceptional perspective on the nature, evolution, contributions and future of the field of Cognitive Systems Engineering (CSE). It is a resource to support both the teaching and practice of CSE. It accomplishes this through its organization into two complementary approaches to the topic. The first is an historical perspective: In the retrospections of leaders of the field, what have been the seminal achievements of cognitive human factors? What are the "lessons learned" that became foundational to CSE, and how did that foundation evolve into a broader systems view of cognitive work? The second perspective is both pedagogical and future-looking: What are the major conceptual issues that have to be addressed by CSE and how can a new generation of researchers be prepared to further advance CSE? Topics include studies of expertise, cognitive work analysis, cognitive task analysis, human performance, system design, cognitive modeling, decision making, human-computer interaction, trust in automation, teamwork and ecological interface design. A thematic focus will be on systems-level analysis, and such notions as resilience engineering and systems-level measurement. The book features broad coverage of many of the domains to which CSE is being applied, among them industrial process control, health care, decision aiding and aviation human factors. The book’s contributions are provided by an extraordinary group of leaders and pathfinders in applied psychology, cognitive science, systems analysis and system design. In combination these chapters present invaluable insights, experiences and continuing uncertainties on the subject of the field of CSE, and in doing so honor the career and achievements of Professor David D. Woods of Ohio State University.