Clients from Hell: A Collection of Anonymously-Contributed Client Horror Stories from Designers

Clients from Hell: A Collection of Anonymously-Contributed Client Horror Stories from Designers PDF

Author: Anonymous

Publisher:

Published: 2010-12

Total Pages: 150

ISBN-13: 9780982473931

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A cult phenomenon among those who work in graphic, print and web design - and those lucky enough to have discovered the namesake blog - Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design.In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer's trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients.With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider's perspective on difficult - and all-too-often irrational and insane - interactions with clients.Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions. And non-designers? Well, they'll just feel grateful - while they laugh and discover the new and uncharted territory of miscommunication.

The Client from Hell

The Client from Hell PDF

Author: Richard Curtis

Publisher: Open Road Media

Published: 2014-04-01

Total Pages: 61

ISBN-13: 1497622174

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Previously titled FOOL FOR AN AGENT. An alien space explorer seeking intelligent worlds discovers one inhabited by life forms known as publishers, and concludes that this world is not worth another visit; another voyager lands on Earth and selects a literary agent to represent his book and movie rights; a freelance writer is so outraged over a lousy royalty statement, he drills his publisher with a gun. These are just a few glimpses of this hilarious collection of lampoons of the publishing industry by prominent literary agent Richard Curtis. Never again will you look at your editor with a straight face.

Winning with the Customer from Hell

Winning with the Customer from Hell PDF

Author: Shaun Belding

Publisher: ECW Press

Published: 2004

Total Pages: 231

ISBN-13: 1550226304

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Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.

From Hell to Iowa

From Hell to Iowa PDF

Author: Charles Notis

Publisher: Corn Publishing

Published: 2014-05-26

Total Pages: 152

ISBN-13: 1627750150

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“From Hell to Iowa” is about an incredible journey taken by Charles Notis. Charlie and his mother were separated from the rest of the family when the border between Albania and Greece was suddenly closed at the end of World War II when Charlie was less than a year old. Charlie’s father, older sister, grandmother, and uncle emigrated to the U.S., but Charlie and his mother were stuck in Albania for ten long years. Albania was more backward than a Third World country is today. It was under the ruthless dictatorship of Enver Hoxha, who cared more about building hundreds of thousands of machine gun bunkers to protect Albania against the bitter enemy, America, than he cared about the wellbeing of the population. In fact, he imprisoned or executed many thousands of innocent people. Charlie and his mother made a miraculous escape from this hell on earth in October 1954 and joined the rest of the family in Brockton, Massachusetts, in September 1955. While living in Massachusetts, the author experienced some incredible historical events that took place in the turbulent 1960s. One of these, the Vietnam War, is a very special event that greatly affected Charlie’s life. The author also acquired an amazing fascination with the weather soon after arriving in Brockton. This eventually led him to enroll at Iowa State University, where he received a master’s degree in meteorology. During graduate school at Iowa State, the author met a young lady who was majoring in mathematics, and he ended up marrying this beautiful lady. The fascinating story continues when Charlie along with Harvey Freese founded a weather consulting company called Freese-Notis Weather in Des Moines, Iowa. The contrast between where Charlie lived for the first ten years of his life compared to where he ended up, and everything that happened between, is appropriately titled, “From Hell to Iowa.”

Dear Client

Dear Client PDF

Author: Bonnie Siegler

Publisher: Artisan

Published: 2018-02-20

Total Pages: 209

ISBN-13: 1579658555

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In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.

Students Who Drive You Crazy

Students Who Drive You Crazy PDF

Author: Jeffrey A. Kottler

Publisher: Corwin Press

Published: 2002-01-30

Total Pages: 140

ISBN-13: 9780761978763

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This book addresses some of the most difficult problems that students face today: gangs, violence, disrespect, addictions, lack of motivation, and obstructiveness. The author speaks in a straightforward, conversational tone and points out that difficult students are in the eye of the beholder. He also notes that judging difficult and resistant students is often based on our perspective and not necessarily on fact. The author uses scenarios to illustrate the problems or conflicts between students, teachers, and parents and then gives the reader strategies and tested techniques needed to resolve the situation as best as possible.

The Human Centered Brand

The Human Centered Brand PDF

Author: Nela Dunato

Publisher:

Published: 2018-10-04

Total Pages: 322

ISBN-13: 9789534817117

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Promote your business with clarity, ease, and authenticity. The Human Centered Brand is a practical branding guide for service based businesses and creatives, that helps you grow meaningful relationships with your clients and your audience. If you're a writer, marketing consultant, creative agency owner, lawyer, illustrator, designer, developer, psychotherapist, personal trainer, dentist, painter, musician, bookkeeper, or other type of service business owner, the methods described in this book will assist you in expressing yourself naturally and creating a resonant, remarkable, and sustainable brand. Read this book to learn: Why conventional branding approaches don't work for service based businesses. How to identify your core values and use them in your business and marketing decisions. Different ways you can make your business unique among all the competition. How to express yourself verbally through your website, emails, articles, videos, talks, podcasts... What makes your "ideal clients" truly ideal, and how to connect with real people who appreciate you as you are. How to craft an effective tagline. What are the most important elements of a visual brand identity, and how to use them to design your own brand. How to craft an exceptional client experience and impress your clients with your professionalism. How your brand relates to your business model, pricing, company culture, fashion style, and social impact. Whether you're a complete beginner or have lots of experience with marketing and design, you'll get new insights about your own brand, and fresh ideas you'll want to implement right away. The companion workbook, checklists, templates, and other bonuses ensure that you not only learn new information, but create a custom brand strategy on your own. Learn more at humancenteredbrand.com

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways.

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. PDF

Author: Daniele Catalanotto

Publisher: Independently Published

Published: 2018-11-29

Total Pages: 258

ISBN-13: 9781790531233

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The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

The Therapist's Workbook

The Therapist's Workbook PDF

Author: Jeffrey A. Kottler

Publisher: John Wiley & Sons

Published: 2011-09-26

Total Pages: 224

ISBN-13: 1118118014

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Mental health professionals spend their days helping others, but who is there to help them when stress and burnout threaten their own well-being? Filled with self-assessments, journaling exercises, and activities designed to facilitate renewal, growth, and change, this timely book helps clinicians help themselves with coverage of career threatening issues, such as fear of failure, loss of confidence, and the financial stress and loss of autonomy that many clinician's experience as a result of managed care and its constraints.