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Author: Cynthia Rylant
Publisher: HarperCollins
Published: 1993-10-22
Total Pages: 80
ISBN-13: 9780688126537
DOWNLOAD EBOOK →In this straightforward autobiography, Newbery medalist Cynthia Rylant describes some of the most profound influences on her life: her grandmother, a tiny town called Beaver, the Beatles (especially Paul McCartney), and Robert Kennedy.
Author: Shep Hyken
Publisher: Sound Wisdom
Published: 2021-09-21
Total Pages: 217
ISBN-13: 1640953027
DOWNLOAD EBOOK →How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Author: Stephen Colbert
Publisher: Grand Central Publishing
Published: 2012-10-02
Total Pages: 244
ISBN-13: 0446583987
DOWNLOAD EBOOK →Book store nation, in the history of mankind there has never been a greater country than America. You could say we're the #1 nation at being the best at greatness. But as perfect as America is in every single way, America is broken! And we can't exchange it because we're 236 years past the 30-day return window. Look around--we don't make anything anymore, we've mortgaged our future to China, and the Apologist-in-Chief goes on world tours just to bow before foreign leaders. Worse, the L.A. Four Seasons Hotel doesn't even have a dedicated phone button for the Spa. You have to dial an extension! Where did we lose our way?! It's high time we restored America to the greatness it never lost! Luckily, America Again will singlebookedly pull this country back from the brink. It features everything from chapters, to page numbers, to fonts. Covering subject's ranging from healthcare ("I shudder to think where we'd be without the wide variety of prescription drugs to treat our maladies, such as think-shuddering") to the economy ("Life is giving us lemons, and we're shipping them to the Chinese to make our lemon-flavored leadonade") to food ("Feel free to deep fry this book-it's a rich source of fiber"), Stephen gives America the dose of truth it needs to get back on track.
Author: Nichole Nordeman
Publisher: Thomas Nelson
Published: 2017-08-22
Total Pages: 208
ISBN-13: 0718099028
DOWNLOAD EBOOK →The days are long, but the years are short. No matter if it’s your child’s first step, first day of school, or first night tucked away in a new dorm room away from home, there comes a moment when you realize just how quickly the years are flying by. Christian music artist Nichole Nordeman’s profound lyrics in her viral hit “Slow Down” struck a chord with moms everywhere, and now this beautiful four-color book will inspire you to celebrate the everyday moments of motherhood. Filled with thought-provoking writings from Nichole, as well as guest writings from friends including Shauna Niequist and Jen Hatmaker, practical tips, and journaling space for reflection, Slow Down will be a poignant gift for any mom, as well as a treasured keepsake. Take a few moments to reflect and celebrate the privilege of being a parent and getting to watch your little ones grow—and Slow Down. Nichole Nordeman has sold more than 1 million albums as a Christian music artist and has won 9 GMA Dove Awards, including two awards for Female Vocalist of the Year and Songwriter of the Year. Nichole released a lyric video for her song “Slow Down,” and it struck a chord with parents everywhere, amassing 14 million views in its first five days. She lives in Oklahoma with her two children.
Author: Perfection Learning Corporation
Publisher: Turtleback
Published: 2019
Total Pages:
ISBN-13: 9781663608192
DOWNLOAD EBOOK →Author: David Foster Wallace
Publisher: Back Bay Books
Published: 2009-11-23
Total Pages: 546
ISBN-13: 0316090522
DOWNLOAD EBOOK →These widely acclaimed essays from the author of Infinite Jest -- on television, tennis, cruise ships, and more -- established David Foster Wallace as one of the preeminent essayists of his generation. In this exuberantly praised book -- a collection of seven pieces on subjects ranging from television to tennis, from the Illinois State Fair to the films of David Lynch, from postmodern literary theory to the supposed fun of traveling aboard a Caribbean luxury cruiseliner -- David Foster Wallace brings to nonfiction the same curiosity, hilarity, and exhilarating verbal facility that has delighted readers of his fiction, including the bestselling Infinite Jest.
Author: Jeremy Lent
Publisher: New Society Publishers
Published: 2021-07-12
Total Pages: 530
ISBN-13: 1550927477
DOWNLOAD EBOOK →A compelling foundation for a new story of interconnectedness, showing how, as our civilization unravels, another world is possible. Award-winning author, Jeremy Lent, investigates humanity's age-old questions—Who am I? Why am I? How should I live?—from a fresh perspective, weaving together findings from modern systems thinking, evolutionary biology, and cognitive neuroscience with insights from Buddhism, Taoism, and Indigenous wisdom. The result is a breathtaking accomplishment: a rich, coherent worldview based on a deep recognition of connectedness within ourselves, between each other, and with the entire natural world. As our civilization careens toward a precipice of climate breakdown, ecological destruction, and gaping inequality, people are losing their existential moorings. Our dominant worldview of disconnection—which tells us we are split between mind and body, separate from each other, and at odds with the natural world—has passed its expiration date. Yet another world is possible. The Web of Meaning offers a compelling foundation for the new story that could enable humanity to thrive sustainably on a flourishing Earth. It's a book for everyone looking for deep and coherent answers to the crisis of civilization.
Author: Susan Verde
Publisher: Abrams
Published: 2015-09-08
Total Pages: 44
ISBN-13: 1613128495
DOWNLOAD EBOOK →An eagle soaring among the clouds or a star twinkling in the night sky . . . a camel in the desert or a boat sailing across the sea—yoga has the power of transformation. Not only does it strengthen bodies and calm minds, but with a little imagination, it can show us that anything is possible. New York Times bestselling illustrator Peter H. Reynolds and author and certified yoga instructor Susan Verde team up again in this book about creativity and the power of self-expression. I Am Yoga encourages children to explore the world of yoga and make room in their hearts for the world beyond it. A kid-friendly guide to 17 yoga poses is included.
