Be Our Guest 2008
Author: Kuperard Publishers
Publisher:
Published: 2007-11-15
Total Pages: 516
ISBN-13: 9780955083723
DOWNLOAD EBOOK →Lanterna Rally
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Be Our Guest
Author: William Terry
Publisher: Walter de Gruyter GmbH & Co KG
Published: 2022-10-24
Total Pages: 242
ISBN-13: 3110643804
DOWNLOAD EBOOK →Adopting a geographic lens to examine the employment of guest workers in the United States, Be Our Guest offers readers the most comprehensive analysis of guest work in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Towards a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout are the voices of stakeholders involved in every aspect of guest work: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guest worker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna on the critical tourism studies side and the growing concern on the practitioner side over workforce quality and supply. Nevertheless, it is a benefit for everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.
Be Our Guest
Author: Disney Institute
Publisher:
Published: 2003-06
Total Pages: 212
ISBN-13:
DOWNLOAD EBOOK →Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Creating Magic
Author: Lee Cockerell
Publisher: Currency
Published: 2008-10-14
Total Pages: 290
ISBN-13: 0385523866
DOWNLOAD EBOOK →“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
Be Our Guest: Revised and Updated Edition
Author: The Disney Institute
Publisher: Disney Electronic Content
Published: 2011-12-16
Total Pages: 226
ISBN-13: 1423140141
DOWNLOAD EBOOK →Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Fields of Resistance
Author: Silvia Giagnoni
Publisher: Haymarket Books
Published: 2011-03-29
Total Pages: 314
ISBN-13: 1608460940
DOWNLOAD EBOOK →“Gignoni tells the stories of farmworkers, mothers, priests, and plutocrats with compassion, poetry, and fierce humanity.” —Raj Patel, author of Stuffed and Starved Migrant farmworkers in the United States are routinely forced to live and work in unsafe, often desperate, conditions. In response, farmworkers in Immokalee, Florida—known as America’s tomato capital—formed the Coalition of Immokalee Workers (CIW). Against powerful adversaries, the CIW went on to launch nationwide campaigns that have forced the corporate giants of the fast food world—McDonalds, Burger King, and Taco Bell—and grocery industries to concede to their demands for increased wages and just working conditions. As their struggle, and that of immigrants and low-wage workers everywhere, continues, Silvia Giagnoni presents their remarkable story. “Captures the brilliant, difficult, and sustained organizing work of immigrant activists against the megacorporations, such as Taco Bell, Chipotle, and Whole Foods, that profit from their labor. If there was ever any doubt that workers’ rights are human rights, this book will put the notion to rest.” —Vanessa Tait, author of Poor Workers’ Unions: Rebuilding Labor from Below “A sweet victory for social justice. A testament to the tenacity of the Coalition of Immokalee Workers.” —Katrina Vanden Heuvel, editor of the Nation “The Immokalee farmworkers’ heroic struggle for justice in the fields is an inspiring reminder of the value of hope and the power of solidarity.” —Tom Morello, guitarist, songwriter, and activist
Securing Digital Video
Author: Eric Diehl
Publisher: Springer Science & Business Media
Published: 2012-06-26
Total Pages: 267
ISBN-13: 3642173454
DOWNLOAD EBOOK →Content protection and digital rights management (DRM) are fields that receive a lot of attention: content owners require systems that protect and maximize their revenues; consumers want backwards compatibility, while they fear that content owners will spy on their viewing habits; and academics are afraid that DRM may be a barrier to knowledge sharing. DRM technologies have a poor reputation and are not yet trusted. This book describes the key aspects of content protection and DRM systems, the objective being to demystify the technology and techniques. In the first part of the book, the author builds the foundations, with sections that cover the rationale for protecting digital video content; video piracy; current toolboxes that employ cryptography, watermarking, tamper resistance, and rights expression languages; different ways to model video content protection; and DRM. In the second part, he describes the main existing deployed solutions, including video ecosystems; how video is protected in broadcasting; descriptions of DRM systems, such as Microsoft's DRM and Apple’s FairPlay; techniques for protecting prerecorded content distributed using DVDs or Blu-ray; and future methods used to protect content within the home network. The final part of the book looks towards future research topics, and the key problem of interoperability. While the book focuses on protecting video content, the DRM principles and technologies described are also used to protect many other types of content, such as ebooks, documents and games. The book will be of value to industrial researchers and engineers developing related technologies, academics and students in information security, cryptography and media systems, and engaged consumers.
Walt Disney
Author: Neal Gabler
Publisher: Vintage
Published: 2007-10-09
Total Pages: 914
ISBN-13: 0679757473
DOWNLOAD EBOOK →The definitive portrait of one of the most important cultural figures in American history: Walt Disney. Walt Disney was a true visionary whose desire for escape, iron determination and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi. In his superb biography, Neal Gabler shows us how, over the course of two decades, Disney revolutionized the entertainment industry. In a way that was unprecedented and later widely imitated, he built a synergistic empire that combined film, television, theme parks, music, book publishing, and merchandise. Walt Disney is a revelation of both the work and the man–of both the remarkable accomplishment and the hidden life. Winner of the Los Angeles Times Book Prize for Biography USA Today Biography of the Year
The Routledge Companion to Arts Marketing
Author: Daragh O'Reilly
Publisher: Routledge
Published: 2013-12-17
Total Pages: 444
ISBN-13: 1135012210
DOWNLOAD EBOOK →The relationship between the arts and marketing has been growing ever more complex, as the proliferation of new technologies and social media has opened up new forms of communication. This book covers the broad and involved relationship between the arts and marketing. It frames "arts marketing" in the context of wider, related issues, such as the creative and cultural industries, cultural policy and arts funding, developments in the different art forms and the impact of environmental forces on arts business models and markets. The Routledge Companion to Arts Marketing provides a comprehensive, up-to-date reference guide that incorporates current analyses of arts marketing topics by leaders of academic research in the field. As such, it will be a key resource for the next generation of arts marketing scholars and teachers and will constitute the single most authoritative guide on the subject internationally.
About Canada: Public-Private Partnerships
Author: Heather Whiteside
Publisher: Fernwood Publishing
Published: 2020-07-09T00:00:00Z
Total Pages: 145
ISBN-13: 1773634003
DOWNLOAD EBOOK →In a public-private partnership, or P3, a private, for-profit corporation assumes control over the design, construction, financing and operation of public infrastructure and services. P3s have been used in Canada since the early 1990s, but they are now so common that they have become the standard way in which multimillion-dollar projects and services are delivered across the country. There are now more than two hundred P3 projects in this country, with contract lengths from twenty to ninety-nine years. The problem? P3s fundamentally transform public infrastructure, public services, labour relations, public sectors and the everyday lives of Canadians. While contracting out services is supposed to save money, P3s often cost more in the long run and are host to poor working conditions and confidentiality and accountability issues. And in the end, it is us, the public, who foots the bill for these increasing costs, essentially subsidizing corporate investments for services that our governments used to provide.
