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Be Amazing or Go Home

Author: Shep Hyken

Publisher: Sound Wisdom

Published: 2019-10-01

Total Pages: 181

ISBN-13: 1640951504

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

Amaze Every Customer Every Time

Author: Shep Hyken

Publisher: Greenleaf Book Group

Published: 2013-09-03

Total Pages: 240

ISBN-13: 1626340102

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

I'll Be Back

Author: Shep Hyken

Publisher: Sound Wisdom

Published: 2021-09-21

Total Pages: 217

ISBN-13: 1640953027

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How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Go Big or Go Home

Author: Will Hobbs

Publisher: Harper Collins

Published: 2009-10-13

Total Pages: 217

ISBN-13: 0061963666

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A meteorite is hurtling toward the Black Hills of South Dakota. . . . Brady Steele's love for all things extreme is given a boost when a fireball crashes through the roof of his house. It turns out that Brady's space rock is one of the rarest meteorites ever found. In fact, a professor from a nearby museum wants to study it in search of extraterrestrial bacteria, hoping to discover the first proof of life beyond Earth. During a wild week of extreme bicycling, fishing, and caving, Brady discovers he's able to do strange and wonderful feats that shouldn't be possible. At the same time, he's developing some frightening symptoms. Could he be infected with long-dormant microbes from space? Is his meteorite a prize . . . or a menace?

The Amazement Revolution

Author: Shep Hyken

Publisher: Greenleaf Book Group

Published: 2011

Total Pages: 216

ISBN-13: 1608321061

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What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

Go Big or Go Home

Author: Kat Von D

Publisher: Harper Design

Published: 2014-11-11

Total Pages: 0

ISBN-13: 9780062339041

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With passion and unflinching honesty, renowned tattoo artist and New York Times bestselling author Kat Von D chronicles her journey to develop greater personal strength by taking bigger risks in life, love, and her art in this stunning illustrated book. In Go Big or Go Home, her most intensely personal work yet, Kat Von D raises the expository and tattoo bar as she writes candidly about her greatest desires, fears, successes, and failures, and shares how she has dealt with them–for better or worse. In seven thematic essays, she addresses issues close to her heart–individuality, strength, creativity, independence, presence, wisdom, and altruism–and draws on engaging and inspiring stories from her own life and those of her clients throughout each section. Aligned with this focus on risk taking, making bold moves, and taking responsibility for her actions is Kat's decision to create only large-scale tattoos especially for this book. Each tattoo represents a two-fold commitment: one from Kat as an artist, and the other from the client, for whom the tattoo almost always represents a significant event or a visible manifestation of his or her evolving inner self. Filled with Kat's sketches, handwriting, and specially commissioned photographs of tattoos–both in process and complete–Go Big or Go Home features a range of astounding work on both regular citizens and the many celebrities who seek her out, including songwriter Linda Perry, Green Day's Billie Joe Armstrong, actor Ewan McGregor, rapper Game, and comedian Bobcat Goldthwait. Above all, this special book captures the candor, compassion, and enormous talent of an artist beloved by millions worldwide.

It's 5 AM GO HOME

Author: Michael Scott Novilla

Publisher:

Published: 2019-07-19

Total Pages: 266

ISBN-13: 9780999750209

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Want to throw a 5-Star wedding, party or event? Michael Scott Novilla, the founder of world-class venue NOVA 535, has produced over two thousand 5-Star weddings and events the "NOVA" way! Michael's first book offers an insider's insights into the wild and hilarious, surprisingly personal, and always educational world of hosting Live Events.

Be Amazing

Author: Jim Anaple

Publisher: Xlibris Corporation

Published: 2011-05-23

Total Pages: 133

ISBN-13: 1462858279

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Growing up in middle class Toledo, Ohio in the 1980s career choices were somewhat limited to working in factories or in the medical field. I came from a very stable home as the oldest of six kids with two hard working parents that provided for us but didnt spoil us. Our parents gave us a private education grades 1 - 12 and my Father helped get me a summer job to pay for college at the local General Motors plant where he worked. In college I had two majors, one in Political Science and one in Communications. As part of my Communications major I got an internship at the local rock n roll radio station which resulted in becoming the morning show producer for the the well known morning show team of Karlson and McKenzie with that radio station. This story is about what happened from there. Its about dealing with the unpredictable changes that happen with your company and your career and what happens when they overlap. Its also a story about who and what can influence your decision to stay, or to leave.

Go Home and Grow Tomatoes

Author: Anna Remijn Derham

Publisher: Balboa Press

Published: 2012-12

Total Pages: 181

ISBN-13: 1452508321

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In December 2004, the doctor told me that my tumour was an invasive ductal carcinoma that needed to be removed through a lumpectomy and radiotherapy or a mastectomy procedure. I could choose. After my mastectomy, my oncologist prescribed an aggressive chemotherapy treatment to increase the odds that this aggressive ductal carcinoma cancer would not return. His decision was founded on probability, based on statistics that indicated cancer could possibly return if I didn't do anything differently. My oncologist told me that administering prescribed chemotherapy treatment would increase my survival rate from 50 percent to 60 percent if chemotherapy were to be administered within six weeks of my mastectomy. Chemotherapy treatment filled me with fear. I chose to learn. From my greatest fear came my greatest discovery and my greatest success. I have learned that I have the resources within me to choose the quality of my life along the way. I have learned to hunt those embedded limiting beliefs that have moulded me. I have learned that I can choose to change my beliefs, to change my attitude, to choose my state, to change the stresses in my life. I have learned that I can choose to change my mind to change the energy in my body to feel better and better every day. I choose. I have been clear of cancer for eight years. As a recently qualified life coach practitioner and an NLP practitioner, I am still learning. I practice what I learn through guiding others to realise their potential. My goal is to propel them forward, guiding them to use their imagination, to go back along their timeline and discover their defining moments. I urge them to uncover their embedded beliefs and know that they can change those beliefs anytime. Thus, they can change their bodies through changing their minds.

Go Big or Go Home

Author: Scotty McCreery

Publisher: Zondervan

Published: 2016-05-03

Total Pages: 240

ISBN-13: 0310345235

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Platinum-award winning country music star Scotty McCreery shares his journey from North Carolina to American Idol and the top of the country music charts. American Idol was just a simple singing competition that seemed fun to audition for. Who knew what kind of doors it might open for a sixteen-year-old from Garner, North Carolina? Go Big or Go Home is the story of a kid with country songs in his soul. Daring to enter the limelight at a young age, Scotty found himself embraced by the nation, and even overseas, as he competed on season 10 of American Idol. In Go Big or Go Home, Scotty shares his journey from his North Carolina roots to winning America's most popular singing competition and launching the musical career he had always dreamed of. Along the way, Scotty teaches us: What it means to have an uncompromising faith The power of dreaming big The importance of embracing your God-given talents Join Scotty as he shares a glimpse of where he came from and the impact his faith, family, and friends have had on a humble guy who keeps asking, "Why me?" Praise for Go Big or Go Home: "Revealing, touching, and often humorous, Go Big or Go Home takes fans behind the scenes of Scotty McCreery's journey so far and pulls back the curtain on American Idol and the music industry while McCreery navigates the tricky waters of instant fame with grace, insight, and, above all, gratitude for the gifts he has been given." --Melinda Newman, music journalist "Being an artist takes you out of your comfort zone and thrusts you into the world. Some of what you experience you are prepared for and some of it you aren't. To quote the country music prophet Aaron Tippin, 'You've got to stand for somethin' or you'll fall for anything.' Scotty McCreery stands for something. You hear it in his voice. You see it in his actions. And you feel it in his songs. This book outlines the wild ride he's been on being thrust into the world." --Josh Turner, Grammy-nominated and multiplatinum-selling MCA recording artist and bestselling author