-PDF Download- Anger In The Air EBOOK

Anger in the Air

Author: Joyce A. Hunter

Publisher: Routledge

Published: 2016-04-15

Total Pages: 237

ISBN-13: 1317181069

The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.

Air Rage

Author: Andrew R. Thomas

Publisher: Prometheus Books

Published: 2011-05-05

Total Pages: 272

ISBN-13: 1615926593

DOWNLOAD EBOOK →

This frightening book explores the causes and cases of air rage that have resulted in crashes on commercial airlines. The author attempts to make readers aware of the scope of the problem and what can be done to solve it.

Controlling Anger

Author: Tina Rae

Publisher: Routledge

Published: 2018-10-24

Total Pages: 236

ISBN-13: 1351686240

DOWNLOAD EBOOK →

Many pupils experience difficulty in controlling their strong feelings and in managing conflict in both school and home settings. This programme aims to help young people: * avoid or manage situations of conflict * understand that they can create change * realise that it is possible to resolve difficulties and achieve a positive outcome. In this thoughtful approach to anger management, the authors suggest a teaching and learning model and use 'story' as the focus of pupil engagement. The book uses eight newspaper articles to help pupils to develop emotional literacy through subjects such as: * Road rage * racist incidents * Happy slapping * street fights. During the 10 session programme young people will: * understand anger in a variety of situations * learn about physiological and behavioural aspects of anger * rehearse coping strategies * plan positive responses to provocative situations. This book offers teachers and non-teaching staff a practical, exciting and well-designed resource with full facilitator notes and all handout materials printable from a CD-ROM.

A Little Spot of Anger

Author: Diane Alber

Publisher: Diane Alber Art LLC

Published: 2024-04-02

Total Pages: 0

ISBN-13: 9781951287153

DOWNLOAD EBOOK →

Kids experience frustrating situations everyday, whether it's someone taking their toy or they feel like they can't do something. This story shows them that instead of yelling or stomping their feet, they can practice some fun ways to help them stay calm.

Anger, Mercy, Revenge

Author: Lucius Annaeus Seneca

Publisher: University of Chicago Press

Published: 2010-07-15

Total Pages: 275

ISBN-13: 0226748537

DOWNLOAD EBOOK →

Lucius Annaeus Seneca (4 BCE–65 CE) was a Roman Stoic philosopher, dramatist, statesman, and adviser to the emperor Nero, all during the Silver Age of Latin literature. The Complete Works of Lucius Annaeus Seneca is a fresh and compelling series of new English-language translations of his works in eight accessible volumes. Edited by world-renowned classicists Elizabeth Asmis, Shadi Bartsch, and Martha C. Nussbaum, this engaging collection restores Seneca—whose works have been highly praised by modern authors from Desiderius Erasmus to Ralph Waldo Emerson—to his rightful place among the classical writers most widely studied in the humanities. Anger, Mercy, Revenge comprises three key writings: the moral essays On Anger and On Clemency—which were penned as advice for the then young emperor, Nero—and the Apocolocyntosis, a brilliant satire lampooning the end of the reign of Claudius. Friend and tutor, as well as philosopher, Seneca welcomed the age of Nero in tones alternately serious, poetic, and comic—making Anger, Mercy, Revenge a work just as complicated, astute, and ambitious as its author.

Rage Becomes Her

Author: Soraya Chemaly

Publisher: Simon and Schuster

Published: 2018-09-11

Total Pages: 416

ISBN-13: 1501189573

DOWNLOAD EBOOK →

***A BEST BOOK OF 2018 SELECTION*** NPR * The Washington Post * Book Riot * Autostraddle * Psychology Today ***A BEST FEMINIST BOOK SELECTION*** Refinery 29, Book Riot, Autostraddle, BITCH Rage Becomes Her is an “utterly eye opening” (Bustle) book that gives voice to the causes, expressions, and possibilities of female rage. As women, we’ve been urged for so long to bottle up our anger, letting it corrode our bodies and minds in ways we don’t even realize. Yet there are so, so many legitimate reasons for us to feel angry, ranging from blatant, horrifying acts of misogyny to the subtle drip, drip drip of daily sexism that reinforces the absurdly damaging gender norms of our society. In Rage Becomes Her, Soraya Chemaly argues that our anger is not only justified, it is also an active part of the solution. We are so often encouraged to resist our rage or punished for justifiably expressing it, yet how many remarkable achievements would never have gotten off the ground without the kernel of anger that fueled them? Approached with conscious intention, anger is a vital instrument, a radar for injustice and a catalyst for change. On the flip side, the societal and cultural belittlement of our anger is a cunning way of limiting and controlling our power—one we can no longer abide. “A work of great spirit and verve” (Time), Rage Becomes Her is a validating, energizing read that will change the way you interact with the world around you.

Good and Mad

Author: Rebecca Traister

Publisher: Simon and Schuster

Published: 2023-09-12

Total Pages: 336

ISBN-13: 1668022923

DOWNLOAD EBOOK →

"In the year 2018, it seems as if women's anger has suddenly erupted into the public conversation. But long before Pantsuit Nation, before the Women's March, and before the #MeToo movement, women's anger was not only politically catalytic--but politically problematic. The story of female fury and its cultural significance demonstrates the long history of bitter resentment that has enshrouded women's slow rise to political power in America, as well as the ways that anger is received when it comes from women as opposed to when it comes from men"--

漢英大辭典

Author: 張鵬雲

Publisher:

Published: 1920

Total Pages: 1046

ISBN-13:

DOWNLOAD EBOOK →

Passenger Behaviour

Author: Robert Bor

Publisher: Routledge

Published: 2017-03-02

Total Pages: 323

ISBN-13: 1351912704

DOWNLOAD EBOOK →

With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in engineering have made air travel highly accessible within the span of a single lifetime. However, when evolutionary barriers are exceeded various penalties are exacted. The most common experienced by air passengers include motion sickness, jetlag and increased arousal and stress at different stages of flight. Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups (among passengers) especially relevant. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel impacts on human relationships; behaviour as well as physiological functions. Written by leading authorities in their areas, it is intended primarily for those with an interest in passenger behaviour and those who work professionally in commercial aviation. This includes pilots, cabin crew, ground staff, airline and airport managers, aviation psychologists, human factors specialists, aerospace medical/nursing personnel and aircraft designers and manufacturers. As air travel being an integral part of most people's lives, this book will also be of interest to anyone who travels either on a frequent or infrequent basis.

Anger Management For Dummies

Author: W. Doyle Gentry

Publisher: John Wiley & Sons

Published: 2011-03-01

Total Pages: 396

ISBN-13: 111805055X

DOWNLOAD EBOOK →

If your anger, or that of a loved one, is out of control and threatening your life and livelihood, you need the calm, clear, and understanding help you’ll find in Anger Management For Dummies. This concise and practical guidebook shares specific anger management methods, skills, and exercises that will help you identify the sources of your anger and release yourself from their grip. You’ll find out how to: Defuse your anger before it strikes Express your feelings calmly Respond rather than react Prevent anger incidents in the future Release healthy anger in a healthy way Confess your anger in a journal Use anger constructively Get beyond old anger through forgiveness Complete with coverage of road rage, air rage, office rage, and dealing with angry children, Anger Management for Dummies gives you the tools you need to overcome your anger and live a happier, more productive life.