-PDF Download- An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application EBOOK

An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB)

Author: Jane Jurkscheit

Publisher: Anchor Academic Publishing (aap_verlag)

Published: 2014-02-01

Total Pages: 68

ISBN-13: 3954895722

In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

Implementing ITIL Change and Release Management

Author: Larry Klosterboer

Publisher: Pearson Education

Published: 2008-12-01

Total Pages: 465

ISBN-13: 0137001339

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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Systems, Software and Services Process Improvement

Author: Rory V. Connor

Publisher: Springer

Published: 2011-06-24

Total Pages: 322

ISBN-13: 3642222064

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This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.

ITIL V3 Planning to Implement Service Management

Author: Colin Rudd

Publisher: The Stationery Office

Published: 2010

Total Pages: 336

ISBN-13: 9780113311095

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This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.

Change and Release: Failed Opportunities

Author: Laurent Duenas

Publisher: theITSMpractitioner.com

Published:

Total Pages: 159

ISBN-13: 1909683019

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The processes presented in this book and their activities are far from being novelties for IT organizations. All of them have implemented both processes. Each one does so in a more or less organized way, matching best its needs and priorities. Some of them rely on the best practices of the ITIL framework in a somewhat accurate way. That depends on their individual ability to understand or analyze it, or even according to the amount of efforts they are ready to make. Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analysis. This book aims to present the discrepancies between theory and reality. It is based on findings gathered by observing companies and shared information from a number of ITSM professionals.Through the topics it raises, this book strives to bring substantive answers to concrete issues.

ITIL Intermediate Certification Companion Study Guide

Author: Helen Morris

Publisher: John Wiley & Sons

Published: 2017-08-04

Total Pages: 723

ISBN-13: 1119012252

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The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

The ITIL Process Manual

Author: James Persse

Publisher: Van Haren

Published: 2012-07-11

Total Pages: 374

ISBN-13: 908753650X

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This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Operational Support and Analysis

Author: John Sansbury

Publisher: BCS, The Chartered Institute

Published: 2010

Total Pages: 168

ISBN-13: 1906124590

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This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology.

Critical Success Factors of Offshore Software Development Projects

Author: Martin Wiener

Publisher: Springer Science & Business Media

Published: 2007-12-10

Total Pages: 344

ISBN-13: 3835093339

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Martin Wiener develops a model that comprises 29 critical success factors which are classified into four distinct groups: internal suitability, internal management, external suitability, and external management factors. He shows that the external management factors are particularly relevant for the successful implementation of an offshore software development project and that the perception of the individual critical success factors greatly depends on the company perspective.

Process Improvement and CMMI for Systems and Software

Author: Ron S. Kenett

Publisher: CRC Press

Published: 2010-03-09

Total Pages: 297

ISBN-13: 1000687384

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Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr