Accountability Experience Wallet Card
Author: Linda Galindo
Publisher:
Published: 2014
Total Pages:
ISBN-13: 9781588548290
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The Accountability Experience Card
Author: Linda Galindo
Publisher: John Wiley & Sons
Published: 2010-12-28
Total Pages: 4
ISBN-13: 0470604794
DOWNLOAD EBOOK →Accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion of accountability is confused with punishment, fault, blame and guilt. Galindo argues the only true accountability is "personal accountability" and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors and actions. This training program outlines a 3-step process to accountability: • Claiming ownership of a task (Responsibility) • Taking personal action to complete the task (Self Empowerment) • Answering for the Outcome (Accountability) Clear Agreement is the concept that ties the three steps of the process together and allows managers and employees (using the clear agreement form) to create clear agreements around key assignments and track progress more effectively. The comprehensive Facilitator's Guide package includes case studies and role play exercises, scripts for a 1-day workshop (also broken out into 7 modules), PowerPoint slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.
Achieve with Accountability
Author: Mike Evans
Publisher: John Wiley & Sons
Published: 2017-02-06
Total Pages: 198
ISBN-13: 1119314089
DOWNLOAD EBOOK →ACCOUNTABILITY IS THE CATALYST THAT IGNITES: Accelerated Change, Robust Employee Engagement, Intensified Ownership, Relentless Perseverance, Impeccable Alignment, and propels individuals, teams and organizations to desired results. Accountability crumbles silos, boosts teamwork and collaboration, strengthens camaraderie, creativity, resiliency, agility, trust, and communication Achieve with Accountability presents a recipe for awakening the whatever it takes attitude to achieve what matters most to individuals, teams and organizations. Discover how to transform accountability into a positive, engaging and forward looking experience that will secure your position in the new world of work. Learn how to kick-start a revolution that will blast your team or organization to new heights of success. We are in a brawl with no rules, where the fast, flexible and agile will eat and spit out the slow, over-thinking and complacent. When you relinquish accountability you place your future in the hands of other people or events. It's only by taking accountability and ownership for our circumstances that we can achieve what matters most. Embrace the accountability fundamentals that have helped individuals, teams and organizations for years to achieve and exceed what matters most. With the world coming at us fast and furious every day, it's easy to feel like you've lost control of your own life, your team or your organization. By choosing to take and lead accountability you reclaim control and are able to direct your own destiny. Develop the agility, flexibility and resiliency to adapt and thrive during constant change Foster a can-do, resolute, solutions focus in the face of difficult challenges, obstacles and barriers Eradicate the blame-game and vanquish excuse-making that stifles peak performance Shed feelings of disarray, discomfort, apathy, entitlement, indifference and despair Take control over your circumstances and achieve what matters most Unleash voluntary contributions of discretionary performance that is often left untapped in individuals, teams and organizations Establish unshakable trust and credibility Accountability is a current that feeds into the slipstream of success. Your performance, your decisions, and your results are all your responsibility; when you operate from that premise, magic happens. Achieve with Accountability shows you how to nourish that can-do mindset, so you can begin to achieve what matters most.
High Stakes Accountability
Author: Jennifer King Rice
Publisher: IAP
Published: 2009-01-01
Total Pages: 276
ISBN-13: 1607528762
DOWNLOAD EBOOK →In this third volume of Research in Education Fiscal Policy and Practice, editors Jennifer King Rice and Christopher Roellke have assembled a diversity of research studies focused on the current policy environment of high stakes accountability and how this context has impacted educators and students at multiple levels of the system. This effort to leverage student performance through high stakes reform has accelerated and intensified considerably since the 2002 reauthorization of the federal Elementary and Secondary Education Act, commonly referred to as No Child Left Behind (NCLB).In order for high stakes accountability reforms to realize their stated aims, targeted schools must have or acquire the resources and capacity to meet prescribed performance standards (Hess, 1999; Malen & Rice, 2005; Mintrop, 2003, 2004; Wong, et al., 1999), yet little systematic research has been assembled to document the implications of high stakes accountability systems on the resources and capacity of schools and school systems. This book aims to fill that gap. With this in mind, authors were asked to pay specific attention to challenges school systems confront as a result of NCLB and other high stakes reforms. The contributing authors were asked to think of policymakers and practitioners at local, state, and national levels as the intended audiences for their work. Our contributors responded with a collection of studies examining the relationship between high stakes reform and school district staffing, the recruitment and distribution of high quality teachers, curriculum making, and the provision of supplemental educational services to children. Our book is organized into three sections. The first provides a framework for assessing the impact of high stakes accountability policy on school capacity and also addresses implementation challenges at both state and local levels. The second section focuses on the impact of federal and state policymaking on teacher staffing and workplace conditions. The final section includes three chapters that provide a range of critiques on federal policymaking, including legal challenges to NCLB.
Uncommon Accountability
Author: Brian P. Moran
Publisher: John Wiley & Sons
Published: 2021-12-29
Total Pages: 214
ISBN-13: 1119764920
DOWNLOAD EBOOK →Own your choices and discover the true meaning of accountability The implementation of true, organization-wide accountability has the potential to transform your firm’s—and your personal—performance. Unfortunately, the word “accountability” often has negative connotations, including blame, fear, and conflict. In Uncommon Accountability, best-selling authors and leadership strategists Brian Moran and Michael Lennington compellingly argue for a positive and affirming conception of accountability—one that stands for personal ownership of one’s goals, actions, and progress. The authors show you how to harness the power of accountability, with all of its built-in potential to enable growth and learning, improve well-being, reduce stress, and drive results. You’ll also learn to: Manage negative consequences by “holding others capable” and stop playing the blame game Shift your thinking to take real advantage of simple behavior changes that improve results and engagement Emphasize the power and importance of personal choice in every interaction Containing real-world case studies that show you how to apply the principles contained within to your own circumstances, Uncommon Accountability is the perfect tool to unlock the potential of your team members.
Marketing Accountability
Author: Malcolm McDonald
Publisher: Kogan Page Publishers
Published: 2011-01-03
Total Pages: 304
ISBN-13: 074946335X
DOWNLOAD EBOOK →No CEO or CFO wants to hear that their marketing investment was a gamble, and greater accountability for marketing expenditure is one of the biggest issues facing the marketing community today. Marketing Accountability by Malcolm McDonald and Peter Mouncey is a major breakthrough for marketing and essential reading for any marketing professional. Based on seven years' research into global best practice in marketing, it introduces a marketing metrics model that will help you to measure marketing effectiveness, align marketing activities with corporate strategy and deliver accountability. Marketing Accountability will enable senior executives to measure the impact of marketing activities against the goals of an organization, and empower marketers to justify their actions to both CEOs and their Chief Financial Officers.
The Nordstrom Way to Customer Experience Excellence
Author: Robert Spector
Publisher: John Wiley & Sons
Published: 2017-09-04
Total Pages: 224
ISBN-13: 1119375371
DOWNLOAD EBOOK →"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's tech-savvy, time-crunched customers who demand a convenient, seamless, painless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. 'The single most important reason we try to provide great service is this: It enables us to sell more,' says co-president Blake Nordstrom, great-grandson of the founder. 'The best way for our company to achieve results is to do what's best for the customer.' In this book, readers will find: Suggestions for becoming the Nordstrom of your industry The ten values that define a customer-driven culture Lessons for providing superior service and experience across all channels
Scams, Cons, Frauds, and Deceptions
Author: Sean Byrne
Publisher: Taylor & Francis
Published: 2024-06-28
Total Pages: 255
ISBN-13: 104008558X
DOWNLOAD EBOOK →This unique volume presents cutting-edge research on the nature and extent of a wide range of scams, cons, frauds, and deceptive activities, including sextortion, the use of ransomware, phishing, identity theft, Ponzi schemes, online shopping fraud, gift card scams, and health care fraud targeting elderly victims. The contributions to this book raise and attempt to answer several intriguing questions: Why have governments in each global region failed to respond more aggressively to these crimes? What can/should the private sector and social media giants be doing? Can the current responses of both governments and the private sector be linked to the public’s ambivalence about how to respond to these forms of offending and victimization? Does a large segment of the public admire individuals who get involved in these activities, in large part due to the positive portrayal of scammers, fraudsters, and con artists in both literature and cinema? Or does the public’s view of the harm caused by these scams and cons vary, based on our view of who is victimized (e.g., individuals or corporations) and/or why they were chosen? Will governments – as they have done in the past – attempt to influence the public’s views by restricting access to books and movies that focus on the latest scams, cons, and frauds taking place on-line and in-person via book banning and other forms of censuring? And finally, should this discussion of the influence of books and cinema on the public’s views of scams, frauds, cons, and deception be broadened to include the government’s ongoing attempts to censure a wide range of books and films that may influence the public’s view of morality—and more recently, the public’s view of our government—due to their content? Timely and thought-provoking, this book will be a key resource for researchers, scholars, and practitioners in criminology and criminal justice, sociology, law, psychology, and social work, while also appealing to interdisciplinary researchers seeking insight into the relationship between positive portrayals of scammers, fraudsters, and con artists in literature and cinema, and the public’s perception of individuals who get involved in these activities. It was originally published as a special issue of Victims & Offenders.
Optimizing Discovery Systems to Improve User Experience
Author: Bonnie Imler
Publisher: Bloomsbury Publishing USA
Published: 2017-05-24
Total Pages: 150
ISBN-13: 144084383X
DOWNLOAD EBOOK →Two authors with more than 40 years of combined library experience tap into their wealth of knowledge about discovery and user experience, sharing proven methods for setting up, promoting, and teaching their own discovery systems. Discovery systems are the new one-stop search model for libraries, but simply implementing the software doesn't ensure that it will meet your users' search needs. This book looks at how discovery systems are actually used by examining the findings of several user experience (UX) studies, providing data and observations that will inform your decisions about selecting, implementing, and enhancing this software. This book provides library practitioners who choose, administer, and interact with discovery systems with insight for establishing or fine-tuning a discovery system. You will understand how the use and effectiveness of the top discovery systems compare to more traditional databases and web resources, get insight into the comparative strengths and weaknesses of the best-selling discovery systems, and examine the UX research findings of the authors on student response and faculty response. You'll also learn about key configuration options that help or hinder search success with these systems and affect content selection, linking software setup, and interlibrary loan processes. The book concludes with recommended best practices for promoting discovery systems, including web design, placement on the library's website, getting coworkers on board, and PR ideas.
Accountable
Author: Michael O'Leary
Publisher: HarperCollins
Published: 2020-08-18
Total Pages: 300
ISBN-13: 0062976559
DOWNLOAD EBOOK →“More than ever before, this is the book our economy needs.” – Dr. Rajiv Shah, president of the Rockefeller Foundation “Unwilling to settle for easy answers or superficial changes, O’Leary and Valdmanis push us all to ask more of our economic system.” – Senator Michael F. Bennet This provocative book takes us inside the fight to save capitalism from itself. Corporations are broken, reflecting no purpose deeper than profit. But the tools we are relying on to fix them—corporate social responsibility, divestment, impact investing, and government control—risk making our problems worse. With lively storytelling and careful analysis, O’Leary and Valdmanis cut through the tired dogma of current economic thinking to reveal a hopeful truth: If we can make our corporations accountable to a deeper purpose, we can make capitalism both prosperous and good. What happens when the sustainability-driven CEO of Unilever takes on the efficiency-obsessed Warren Buffett? Does Kellogg’s—a company founded to serve a healthy breakfast—have a sacred duty to sell sugary cereal if that’s what maximizes profit? For decades, government has tried to curb CEO pay but failed. Why? Can Harvard students force the university to divest from oil and gas? Does it even matter if they do? O’Leary and Valdmanis, two iconoclastic investors, take us on a fast-paced insider’s journey that will change the way we look at corporations. Likely to spark controversy among cynics and dreamers alike, this book is essential reading for anyone with a stake in reforming capitalism—which means all of us.
