A Guide to the North Carolina Local Government Performance Measurement Project

A Guide to the North Carolina Local Government Performance Measurement Project PDF

Author: William C. Rivenbark

Publisher:

Published: 2001

Total Pages: 175

ISBN-13: 9781560113867

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Presents the methods developed and used by the North Carolina Performance Measurement Project, an effort to encourage the use of performance measurement and benchmarking to produce comparable performance and cost data and to promote data use for the purpose of service or process improvement. It represents the work of local government officials in North Carolina who are committed to improving the numerous services provided by cities and counties.

Municipal Benchmarks

Municipal Benchmarks PDF

Author: David N. Ammons

Publisher: SAGE

Published: 2001-02-21

Total Pages: 513

ISBN-13: 0761920781

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Ammons (public administration, U. of North Carolina) put together this guide to benchmarks for mayors, city council members, city managers, department heads, management analysts, and citizens who want a measuring rod for local government services. He includes national standards, engineered standar

Managing Local Government Services

Managing Local Government Services PDF

Author: Carl W. Stenberg

Publisher: ICMA Press

Published: 2007

Total Pages: 470

ISBN-13: 0873267095

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Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.

Tools for Decision Making

Tools for Decision Making PDF

Author: David N. Ammons

Publisher: SAGE

Published: 2008-10-17

Total Pages: 367

ISBN-13: 1483304590

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Known for encouraging step-by-step problem solving and for connecting techniques to real-world scenarios, David Ammons’ Tools for Decision Making covers a wide range of local government practices—from the foundational to the advanced. Brief and readable, each chapter opens with a problem in a hypothetical city and then introduces a tool to address it. Thoroughly updated with new local government examples, the second edition also incorporates chapters devoted to such additional techniques as sampling analysis, sensitivity analysis, financial condition analysis, and forecasting via trend analysis. Numerous tables, figures, exhibits, equations, and worksheets walk readers through the application of tools, and boxed features throughout each chapter present other uses for techniques, helpful online resources, and common errors. A handy guide for students and an invaluable resource and reference for practitioners.

Municipal Benchmarks

Municipal Benchmarks PDF

Author: David Ammons

Publisher: Routledge

Published: 2014-12-18

Total Pages: 1004

ISBN-13: 131746432X

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Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)

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